Service Delivery Charter
Our commitment to efficiency, transparency, and excellence in service delivery. Clear standards and procedures for all our services.
Institution
Kiminini Technical and Vocational College
Affiliation
Ministry of Education
State Department for Vocational Technical Training
State Department for Vocational Technical Training
Sector
Education
Accounting Officer
Mr. Moses Obwaso
23
Service Processes
Multiple
Timelines
Audio
Guided Reading
English Version
Kiswahili Version
Citizens' Service Delivery Charter
Official Standards
Listen to English Version
Full Charter Reading
Full Charter Reading
| S/NO | CUSTOMER SUPPORT SERVICES | CUSTOMER REQUIREMENT(S) | COST OF SERVICE | TIMELINE |
|---|---|---|---|---|
| 1 | Enquiries. | Voluntary visits. | Free | On arrival |
| 2 | Admission of students. | Minimum qualifications. | Ksh. 500 | 30 minutes |
| 3 | Training. | Registration to relevant program. Proof of payment of tuition and other fees. Class attendance as per the timetable. |
Varies | As per termly schedules |
| 4 | Internal examinations. | Registration to relevant program. Proof of payment of tuition and other fees. Class attendance. |
Varies | As per termly schedules |
| 5 | External examinations. | Registration to relevant program. Proof of payment of tuition and other fees. Class attendance. |
Varies | As per Schedules |
| 6 | Issuance of academic certificates. | Dully filled college clearance form. | Free | 20 Minutes |
| 7 | Counseling services. | Be a registered trainee or employee. | Free | Continuous |
| 8 | Issuance of trainee college ID. | Be a registered trainee. | KSh. 200 | Within 30 days after admission |
| 9 | Issuance of fees receipts. | Be a registered trainee. Submission of bank deposit slip. |
Free | On arrival |
| 10 | Establish linkages and collaborations. | Negotiations. MOU. Exchange of letters and visits. |
Free | 30 days |
| 11 | Registration of Suppliers. | Dully filled application form. Company profile. Certificate of Incorporation/Registration. PIN Certificate. Valid Tax Compliance Certificate/Exemptions. Original Bank Statement. Copy of Certificate of registration with relevant regulatory bodies. Non-Refundable fee payment receipt. Copies of annual return forms filled by company registry. National ID/Passport. |
Free | 14 working days |
| 12 | Processing of tenders. | Submit bids for goods and services | Free | 90 days |
| 13 | Notification of successful and unsuccessful bidders. | Access e-procurement portal for notification. | Free | 1 working day |
| 14 | Payment for goods and services received. | L.P.O/ Invoice, Certificate of Completion/ Goods/ Service Received. | Free | 60 days from date of receipt of the invoice |
| 15 | Disposal of obsolete stores. | Submission of bids. | Free | 60 days from the date of advertisement |
| 16 | Public participation in policy making process. | Familiarization of issues and active participation. | Free | 1 day |
| 17 | Recruitment of staff. | Make formal application based on the advert. | Free | 90 days |
| 18 | Processing of requested information. | Make a request for information. | Free | 21 days |
| 19 | Response to Correspondence. | Written correspondence (letters). Email and social media (Twitter, Facebook and YouTube). |
Free | Immediately |
| 20 | Response to phone calls landline or any other official line. | Phone call. | Free | 15 seconds |
| 21 | Response to enquiry by walk-in clients. | Walk-in and make the enquiry. | Free | 1 minute |
| 22 | Response to public complaints and grievances. | Make a complaint. | Free | 1 working day |
| 23 | Resolution of complaints. | Make a verbal or written complaint. | Free | 14 working days |
Mkataba wa Huduma ya Utendakazi
Viwango Rasmi
Sikiliza Toleo la Kiswahili
Kusoma Mkataba Kamili
Kusoma Mkataba Kamili
| NAMBARI | HUDUMA | MAHITAJI YA HUDUMA | MALIPO | MUDA |
|---|---|---|---|---|
| 1 | Kuuliza | Tembelea kwa hiari | Bure | Unapofika |
| 2 | Uandikishaji wa wanafunzi | Kiwango cha chini cha sifa. | Ksh. 500 | Dakika 30. |
| 3 | Mafunzo | Usajili kwa kozi ipendezayo. Dhibitisho ya malipo hitajika. Mahudhurio ya masomo kulingana na ratiba. |
Inatofautiana | Kulingana na ratiba ya muhula. |
| 4 | Mitihani ya ndani | Usajili kwa kozi ipendezayo. Dhibitisho ya malipo hitajika. Mahudhurio ya masomo kulingana na ratiba. |
Inatofautiana | Kulingana na ratiba ya muhula. |
| 5 | Mitihani ya nje | Usajili kwa kozi ipendezayo. Dhibitisho ya malipo hitajika. Mahudhurio ya masomo kulingana na ratiba. |
Inatofautiana | Kulingana na ratiba ya baraza la mitihani ya nje. |
| 6 | Utoaji wa cheti cha kitaaluma | Fomu ya kibali ambayo imejazwa itakikanavyo. | Bure | Dakika 20 |
| 7 | Huduma ya ushauri kwa kipindi | Kwa mwanafunzi ambaye amesajiliwa au mfanyikazi wa chuo | Bure | Endelevu |
| 8 | Utoaji wa kitambulisho cha chuo kwa mwanafunzi | Kwa mwanafunzi ambaye amesajiliwa. | KSh. 200 | Ndani ya siku 30 baada ya kusajiliwa. |
| 9 | Utoaji wa risiti kwa malipo ya ada ya masomo | Kwa mwanafunzi ambaye amesajiliwa. Utoaji wa risiti ya malipo kwenye benki. |
Bure | Unapofika |
| 10 | Kuanzisha uhusiano | Mazungumzo. Kumbukumbu ya makubaliano. Mabadilishano ya barua na kutembeleana. |
Bure | Siku 30 |
| 11 | Usajili wa wauzaji | Fomu za uzajili ambazo zimejazwa viema. Wasifu wa kambuni. Cheti cha uzajili. Cheti cha uzajili kama mulipa ushuru. Cheti cha kudhibitisha ulipaji ushuru. Cheti cha kuruhusiwa kutolipa ushuru. Kauli asili ya benki. Cheti cha kuonyesha uzajili na Idara hitajika za kisheria. Risiti ya malipo hitajika yasio weza kurudishwa. Fomu za kambuni zinazojazwa kila mwaka. Kitambulisho cha kitaifa au pasipoti. |
Bure | Siku 14 za kufanya kazi. |
| 12 | Usindikaji wa zabuni. | Wasilisha zabuni ya bidhaa na huduma. | Bure | Siku 90 |
| 13 | Arifu waliofanikiwa na wasiofanikiwa kwa zabuni. | Fikia tovuti ya huduma ya ununuzi wa kielekroniki ili kujulishwa. | Bure | Siku 1 ya kufanya kazi |
| 14 | Malipo kwa bidhaa au huduma ambayo imepokelewa. | Hati ya ununuzi wa ndani au Ankara au cheti cha ukamilishaji au cheti kinachoonyesha upokeaji wa bidhaa ama huduma. | Bure | Siku 60 baada ya kupokea ankara. |
| 15 | Uondoaji wa bidhaa ambazo zimepitwa na wakati. | Kuwasilisha zabuni. | Bure | Siku 60 tangu kutoa tangazo la zabuni. |
| 16 | Kushirikisha umma katika utengenezaji wa sera. | Kujifaamisha na kushiriki kwa mwaswala husika. | Bure | Siku 1 |
| 17 | Kuajiri wafanyikazi. | Wasilisha barua rasmi kulingana na tangazo la kazi. | Bure | Siku 90 |
| 18 | Usindikaji wa ujumbe unaohitajika. | Peana ombi la kupata ujumbe. | Bure | Siku 21 |
| 19 | Majibu rasmi kwa mawasiliano. | Mawasiliano ya kuandikwa (Barua) Barua pepe na mitandao ya kijamii (Twitter, Facebook and YouTube) |
Bure | Papo kwa hapo Siku 1 ya kufanya kazi. |
| 20 | Majibu kwa simu ya rununu, simu ya mezani ama simu yoyote. | Kupiga simu | Bure | Sekunde 15 |
| 21 | Majibu kwa mteja anayefika moja kwa moja. | Fika moja kwa moja na kuuliza swali. | Bure | Dakika 1 |
| 22 | Majibu kwa malalamishi ya umma. | Peana malalamishi. | Bure | Siku moja ya kufanya kazi. |
| 23 | Suluhisho kwa malalamishi. | Peana malalamishi kwa mdomo au kwa maandiko. | Bure | Siku 14 za kufanya kazi. |
HUDUMA BORA NI HAKI YAKO
Tuko na nia ya kupeana Huduma bora kwa heshima
Mkuu wa Chuo
Kiminini Technical and Vocational College
S.L.P 542-30200, Kitale
Simu: 0759424048 / 0780510878
Barua pepe: kimininitvc@gmail.com
Website: www.kimininitechnical.ac.ke
Kamati Simamizi ya Malalamishi ya Umma
S.L.P 20414-00200, Nairobi
Simu: +254 (0)20 2270000 / 2303000
Barua pepe: complain@ombudsman.go.ke
Saa za Huduma
Jumatatu - Ijumaa: 8:00 asubuhi - 5:00 alasiri
Jumamosi: 8:00 asubuhi - 12:00 alasiri
Jumapili: Imefungwa
